Complete customer satisfaction is always a top priority at Ace and the quality ethos extends to after sales service and market leading manufacturer’s warranty package that comes with every new Ace caravan. This is designed to give customers confidence in the latest generation of touring caravans.

Six-Year bodyshell integrity guarantee
This guarantee extends to the following items:
Body leaks and delamination: water ingress through any permanently sealed seam joints or delamination of panels or floor, being part of the original manufacturer’s construction.

The manufacturer will honour the guarantee for 72 months from the date of purchase, provided that the caravan has had an Annual Service including a damp meter test, within 90 days before or 60 days after each anniversary of the original date of purchase (or hire purchase). The sixth Annual Service must, however, be carried out before the expiry of the 72 month period from the original date of purchase (or hire purchase).

Three-year SuperSure manufacturer’s warranty
The manufacturer will honour the warranty for 36 months from the date of purchase (or hire purchase), provided that the caravan has had an Annual Service within 90 days before or 60 days after each anniversary of the original date of purchase (or hire purchase). The third Annual Service must, however, be carried out before the expiry of the 36 month period from the original date of purchase (or hire purchase).

In the first 12 months the warranty will cover:
Faults arising from a manufacturing defect but not those which are the result of normal wear and tear or those which relate to replacement light bulbs. Also not covered under the first year are faults resulting from accidental damage or damage caused by misuse of any component part of the caravan.

In the years two and three the warranty will cover:
1. All original components of the caravan including permanently fitted equipment forming part of the manufacturer’s original specification.

2. Water ingress and body delamination.

Ther are certain exclusions. For the full terms and conditions of these warranties please refere to the warranty sections inthe Owners, Service and Warranty Handbook.

All Ace models have been certified by the National Caravan Council for compliance with stringent European Standards, British Legislation and industry set Codes of Practice specifically relating to health and safety issues.

The approval process covers the testing and inspection of critical areas of the product from fire safety, weights and dimensions, to gas, electrics and ventilation. Every Ace caravan carries the "NCC Approved Caravan" badge.

The NCC also conduct unannounced inspections at the Swift Group factory to ensure continued compliance. NCC Approval gives you peace of mind that your caravan is legal and safe.